Operating model · SaaS
Rebuilding the leadership structure of a 400-person scale-up
Tessellate had outgrown the way it made decisions. We redesigned the leadership structure so the CEO was no longer the bottleneck for every important call.
Client
Tessellate
Industry
B2B software
Duration
16 weeks
Year
2025
Average decision cycle, from 6 weeks
Management layers removed
Manager engagement score
The story
The challenge
Tessellate grew from 80 to 400 people in two years. The founding team still made most decisions, meetings multiplied and good people were leaving out of frustration.
Our approach
We mapped how fifty recent decisions were actually made and where they stalled. With the leadership team, we redesigned roles, decision rights and the weekly operating rhythm.
We then coached the new leaders through their first quarter in the structure.
The outcome
The average decision cycle fell from six weeks to ten days. Manager engagement rose by 21 points, and the CEO got back to spending time with customers.
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